QuickBooks Update Shreds Mac Files
A recent update to Quicken Pro is having an adverse effect on some Macs. By adverse effect, we mean that it's deleting non-Quicken related data on the desktop. Yes, the desktop, the same place that users often put data they're currently working on.
“The update caused several Mac users to lose data from their Desktop folders, infuriating many who were hoping to close their books this week for 2007, only to lose valuable purchase orders and spreadsheets. This problem doesn't appear to affect those using QuickBooks on Windows PCs, but it does appear to be causing problems for both Tiger and Leopard users.
The update apparently came along with a prompt that read, "there is not enough space to install." If you clicked yes, knowing that your hard drive wasn't even close to full, you could have found yourself with lost data, once you rebooted after installing the update.
Intuit is recommending that you NOT install the update under any circumstances if you haven't already. If you close QuickBooks and then open it again, the company says the software should no longer prompt you to install the update. Intuit said it has corrected the issue on its servers so that the update prompt won't be issued again.”
If you have installed the update on your Mac and lost your data, Intuit is advising you to simply turn off the computer and keep it off while they attempt to find a solution. That'll make your boss happy, right? We're not sure if the IRS would accept “Quicken ate my financial reports” as a justification for an extension.
There's no word if Quicken will offer free support for a rather obvious gotchya, or if Leopard's Time Machine feature will rectify the situation.
“The update caused several Mac users to lose data from their Desktop folders, infuriating many who were hoping to close their books this week for 2007, only to lose valuable purchase orders and spreadsheets. This problem doesn't appear to affect those using QuickBooks on Windows PCs, but it does appear to be causing problems for both Tiger and Leopard users.
The update apparently came along with a prompt that read, "there is not enough space to install." If you clicked yes, knowing that your hard drive wasn't even close to full, you could have found yourself with lost data, once you rebooted after installing the update.
Intuit is recommending that you NOT install the update under any circumstances if you haven't already. If you close QuickBooks and then open it again, the company says the software should no longer prompt you to install the update. Intuit said it has corrected the issue on its servers so that the update prompt won't be issued again.”
If you have installed the update on your Mac and lost your data, Intuit is advising you to simply turn off the computer and keep it off while they attempt to find a solution. That'll make your boss happy, right? We're not sure if the IRS would accept “Quicken ate my financial reports” as a justification for an extension.
There's no word if Quicken will offer free support for a rather obvious gotchya, or if Leopard's Time Machine feature will rectify the situation.
