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Latest post 07-16-2008 6:00 AM by digitaldd. 1 replies.
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  • 07-11-2008 6:57 PM

    Windows Update Kills ZoneAlarm!

    Reply Contact

    Workaround to Sudden Loss of Internet Access Problem

    Date Published : 8 July 2008

    Date Last Revised : 9 July 2008

    Overview : Microsoft Update KB951748 is known to cause loss of internet access for ZoneAlarm users on Windows XP/2000. Windows Vista users are not affected.

    Impact : Sudden loss of internet access

    Platforms Affected : ZoneAlarm Free, ZoneAlarm Pro, ZoneAlarm AntiVirus, ZoneAlarm Anti-Spyware, and ZoneAlarm Security Suite

     

    Recommended Actions -

    Download and install the latest versions which solve the loss of internet access problem here (English only):

  • ZoneAlarm Internet Security Suite
  • ZoneAlarm Pro
  • ZoneAlarm Antivirus
  • ZoneAlarm Anti-Spyware
  • ZoneAlarm Basic Firewall

    • - or follow the directions below.

    Option 1: Move Internet Zone slider to Medium

    1. Navigate to the "ZoneAlarm Firewall" panel
    2. Click on the "Firewall" tab
    3. Move the "Internet Zone" slider to medium

    Option 2: Uninstall the hotfix

    1. Click the "Start Menu"
    2. Click "Control Panel", or click "Settings" then "Control Panel"
    3. Click on "Add or Remove Programs"
    4. On the top of the add/remove programs dialog box, you should see a checkbox that says "show updates". Select this checkbox
    5. Scroll down until you see "Security update for Windows (KB951748)"
    6. Click "Remove" to uninstall the hotfix

     SPAM-posters beware! ®

  • 07-16-2008 6:00 AM In reply to

    Re: Windows Update Kills ZoneAlarm!

    Reply Contact

    FYI: This is the July update that fixes some remotely exploitable DNS exploits. it also causes some problems with certain versions of Norton Internet Security. So if you are running either Firewall and can't access the interent remove the patch until you can update your firewall software.
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