iPhone 4 'Talking Points' Emerge in Leaked Docs

About the only thing anyone talks about nowadays with regards to the iPhone 4 is not how great it is, but how it discriminates against lefties. Seriously, Apple is sticking by its guns, and it's interesting to read what they have told their AppleCare reps to use as "the message."

BGR has received a report from an insider on the talking points AppleCare reps are supposed to use. One thing for sure: no free bumpers are to be given to anyone.

  1. Keep all of the positioning statements in the BN handy – your tone when delivering this information is important.
    1. The iPhone 4’s wireless performance is the best we have ever shipped. Our testing shows that iPhone 4’s overall antenna performance is better than iPhone 3GS.
    2. Gripping almost any mobile phone in certain places will reduce its reception. This is true of the iPhone 4, the iPhone 3GS, and many other phones we have tested. It is a fact of life in the wireless world.
    3. If you are experiencing this on your iPhone 3GS, avoid covering the bottom-right side with your hand.
    4. If you are experiencing this on your iPhone 4, avoid covering the black strip in the lower-left corner of the metal band.
    5. The use of a case or Bumper that is made out of rubber or plastic may improve wireless performance by keeping your hand from directly covering these areas.
  2. Do not perform warranty service. Use the positioning above for any customer questions or concerns.
  3. Don’t forget YOU STILL NEED to probe and troubleshoot. If a customer calls about their reception while the phone is sitting on a table (not being held) it is not the metal band.
  4. ONLY escalate if the issue exists when the phone is not held AND you cannot resolve it.
  5. We ARE NOT appeasing customers with free bumpers – DON’T promise a free bumper to customers.

Interesting talking points, and certainly, we see no taking of blame here. We also see no indication of a software fix. Hmmm.

Via:  BGR
Tags:  Apple, iPhone, Steve Jobs, ATT
Inspector 4 years ago

Ha, i should call and see what they say even though i don't have a iphone 4... Apple got to fix their own issues, not tell lies to avoid the issue.

animatortom 4 years ago

This is the modern day version of that old marketing genius "NEW AND IMPROVED!"

Sure it cost more, yet they dont know they are getting the same old crap! Or even better,..It is kinda like the Govments policy of ..you must buy now and you will get 20% off, if you dont buy then you wont save!!!! Or better yet we will take more money from you then give it back to you as a rebate if you spend money you dont need to!

Tell ya what,.. if you dont buy the Iphone now The guess how much you save? 100%!! Yes thats right 100%! Then by this time next year there will be an all new one that everyone must have and you would have saved more for that next purchase!

And if you still want to look cool with last years Iphone, Just hang out with people who have Pay-go phones! :P

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