Sony Details "Welcome Back" Package, Says PSN to Be Up Soon

Sony Corporation's Executive Deputy President Kazuo Hirai held a press conference on Sunday to address the PlayStation Network (PSN) hacking. During the event, Hirai apologized to gamers worldwide, and detailed a "recovery plan" for both the PSN and Qriocity services, which have been offline since hackers attacked them on April 19.

Coming in the same timeframe as the EC2 outage, could make consumers and businesses think twice about putting all their important information in the cloud, where hackers or outages could result in inaccessible or lost data. It comes at a time where consumers are being enticed to store their data in the cloud, with services such as's Cloud Drive and an upcoming Apple iCloud service.

According to Sony, its services will begin being restored later this week. The company will shortly begin a regionally-targeted "phased restoration," beginning with gaming, music and video services. Among the missing pieces will be the PlayStation Store downloadable games shop, which will not come online until later in May. Sony also announced both a series of enhanced security steps, and a customer appreciation program known as the "Welcome Back" program.

Upon coming onstage, Hirai and other Sony executives apologized to users immediately. In addition, they bowed in front of the press present.

Speaking via a translator, Hirai said:
“This criminal act against our network had a significant impact not only on our consumers, but our entire industry,” Hirai said. “These illegal attacks obviously highlight the widespread problem with cyber-security. We take the security of our consumers’ information very seriously and are committed to helping our consumers protect their personal data. In addition, the organization has worked around the clock to bring these services back online, and are doing so only after we had verified increased levels of security across our networks."
Reports of PSN users seeing fraudulent credit card charges have arisen since the hacking, despite Sony's assurances that the CVV codes were not stored in their databases, and that the credit card numbers were encrypted. Addressing this, somewhat, Hirai added, “We advised customers to be vigilant” [about the credit card numbers and checking their credit card statements]. Although reports coming from security firms monitoring hacker forums indicated that a group had boasted of 2.2 million credit card numbers, Hirai said that as many as 10 million credit cards numbers may have been stolen.

Many gamers play on PSN free, eschewing paying for the service, which explains the difference between the number of credit cards and the full number of players for the service. The full number is estimated to be about 77 million people.

Sony's "Welcome Back" program will included the following "central components."
  • Each region will be offering selected PlayStation entertainment content for free download, with specific details of the content to be announced in each region "soon."
  • All existing PlayStation Network customers will be provided with 30 days free membership in the PlayStation Plus premium service. Current members of PlayStation Plus will receive 30 days of free service.
  • Music Unlimited powered by Qriocity subscribers (in countries where the service is available) will receive 30 days of free service.
  • Additional “Welcome Back” entertainment and service offerings will be rolled out over the coming weeks as full functionality returns.
As part of the enhanced security measures, the PS3 will have a forced system software update which must be installed before users can sign into PSN again. In addition, all registered PSN members will have to change their account passwords. Finally, that password can only be changed on the original PS3 in which that account was activated, or through a validated email confirmation.

On closing, Hirai and the other executives apologized and bowed again. Hirai added that he would answer the questions sent to Sony from members of the U.S. Congress and added that he had not received reports of any actual fraudulent charges made related to the credit card numbers stolen. Sony continues to emphasize that the numbers were encrypted and the CVV codes, although requested, were not stored in the accessed database.
Via:  Wired
Tags:  Sony, PlayStation, Hacker
LCarmona 3 years ago

hmm about time Sony I've been waiting for this for a week already

Bodego Jackson 3 years ago

There is a rumor on PS forums where some say that this network attack was a "inside job"

I don't think it was a inside job Sony would have descovery the culprit already, another point: does Sony really said the true that credit card data was never stolen?

The second rumor said that the PSN servers where working using Linux/Apache, a 5 year old OS, and Sony knew that this OS had security holes and they never replace the OS or fix the security holes.

dadodgeson 3 years ago

well that last statement would explain the law suite

if its true they need to be held responsible for losing everybody's info

at least try to keep them out

i thought psn just had a revamp of the sys where they tried to update and killed all those play stations

coolice 3 years ago

Meh... rumours hover around everywhere... though, the inside job part seems alarmingly possible. Anywho, as a ps3 owner, whose not linked his credit card with psn... i'm not too worried about anything. I always give throwaway email accounts for stuff online, and the address, trust me, if a hacker wanted to find out where i live, there are tons of ways to get that information easily.. .and sadly.

KAdair 3 years ago

I cannot wait till my ps3 is up and running again :( all this offline play really sucks..

LBowen 3 years ago

"Sorry we got hacked and your credit card numbers were stolen. Here is thirty days of free premium service, we just need you to enter your credit info once again to confirm."

This hacking will most likely blow over just like the Apple tracking. News like this used to be relatively big and now everyone wonders which celebrity is getting jail time.

AKwyn 3 years ago

[quote user="LBowen"]"Sorry we got hacked and your credit card numbers were stolen. Here is thirty days of free premium service, we just need you to enter your credit info once again to confirm."[/quote]

At least be grateful that your password can only be changed on the PS3 that you created the account on.

Least we forget that the user's "personal information" was also stolen and all you can care about is the fact that we need to re-enter our credit card information and how news like this blows through quickly.

Sure, Sony is at fault for taking 10 days longer then usual to announce that their personal information has been compromised and if announced earlier, it would of been easier to minimize the damage that's already been done but right now these people should be taking action and they should be grateful that they're getting free downloads and 30 days free of PSN Premium service.

LBowen 3 years ago

I don't really care that people will have to re-enter their credit info seeing as I don't have an account; I was just making light of the situation with some humor.  Also, the fact that news tends to blow over quickly is just my observation of the continued decrease in attention span among oooo I found a quarter :)

FreeJet 3 years ago


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