PC owner takes on Gateway

"Right out of the box, he says, the computer displayed scattered graphics and wouldn't work properly.  H e says he called a Gateway salesman five times and sent him an e-mail to get an authorization number to send the computer back, but his phone calls and message were never returned.

Then, over the course of months, Sheehan said he called Gateway technical support dozens of times. Technicians kept telling him the problems could be fixed, but they never were, he says.  E ventually, Gateway refused to provide him with any more technical support, and despite his repeated demands, the company would not return his money or replace his computer, Sheehan contends."

I guess this is one more reason to build your own machines if you have the knowledge to do so.