AppleCare Says SW Will Not Fix iPhone 4

Apple's CS reps have their talking points, but those talking points apparently don't cover what to say if someone asks if the upcoming software fix will resolve the iPhone 4's reception issues. The answer that AppleCare gives if you call, is no: the update will not fix the issues.

As most people know, at issue is the iPhone 4's external antenna system. Particularly if you hold the device in your left hand and bridge the gap between antennas (shown), and you lose signal strength, data transfer speed, and sometimes even drop calls.

The software update that Apple noted was coming in the next few weeks will only correct the way signal bars are displayed on the phone. This way, apparently, you will accurately know just how much signal strength is lost when you hold the phone.

Gizmodo called AppleCare three times on Tuesday, and got the same answers:
  • When you hold the iPhone 4 in a "certain way," as we noted above, your human body creates an antenna interference problem
  • Possible solutions include holding the phone differently, or some sort of case (including Apple's $30 bumpers) which will prevent your skin from bridging the gap.
  • AppleCare also confirmed that the software update will not fix the antenna problem
We've suggested that Apple start shipping free bumpers inside iPhone 4 boxes. After all, the darn things cost $30.

It's unclear if Apple will say anything in response to this information, or simply tell AppleCare reps to stop answering as above. It is, of course, possible the AppleCare reps are simply "working from bad data."

The assumption, or rather, hope, was that software could somehow fix the issue. After all, anyone who remembers the iPhone 3G signal issues also remember how iPhone OS 2.1 "fixed" (to some extent) the issues on that phone.

Assuming this information is correct, it looks like Apple may have released a seriously flawed product. Now if they would just admit it, and fix it the right way ... it's bad enough that AT&T's network cannot satisfactorily handle much of the traffic generated by the iPhone and other devices, but having to deal with something like this could be the straw that breaks the camel's back.
Via:  Gizmodo
Inspector 4 years ago

Are you sure the update will display the correct bars? Hiw do we know if they arn't making it so it stays at 5 bars? :)

Nethersprite 4 years ago

"How do we know if they aren't making it so it stays at 5 bars?"

We won't. ;) But it would be really weird if you dropped calls at 5 bars, unless AT&T users are, well, used to that.

The thing is, I probably would never buy an iPhone 4 (unless maybe the possibly-upcoming Verizon version has a hardware fix for the antenna problem that's something other than a $30 piece of rubber "hardware") but the iPod Touch based on the iPhone 4 will simply be awesome: it will only have one antenna, the Wi-Fi one! That, plus all the good parts of the iPhone. If, of course, they release it.

AKwyn 4 years ago

[quote user="Nethersprite"]

We won't. ;) But it would be really weird if you dropped calls at 5 bars,


Here's what I think they would blame as the problem, the antenna! Which means AT&T gets off the hook every time.

acarzt 4 years ago

lol... the problem is the antenna... and that's pretty hilarious.

Damn human body... causing interferance...

Looks like apple user's gonna have to start walking around with a faraday cage on their heads so they don't cause inteference with their calls lol

realneil 4 years ago

This is like flogging a dead horse,....Apple isn't gonna make it right until they're forced to do so via a big fat class action lawsuit. No fear though, it's gonna be a reality very soon, 'cause even somebody drinking the 'Kool-Aid' chokes on it every now and then. This situation is ridiculous at best.

katiesss 4 years ago

Ridiculous. I have been hampering on to my insurance company to tell them it was broken. I can't believe there isn't going to be a proper fix!

acarzt 4 years ago

It's apple... They won't own up to this one ever...

They will jut release a new version of the phone and charge you more for it and sell it like that made some advancement in antennea technology and try to make it sound like a new feature.

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